Ethics Part III(1.5 Credit Hour) TDI Course No.

Chapter 4:

4.1     Additional IMSA Principles

• Handle customer complaints fairly and expeditiously
• Provides advertising and sales materials that are clear and honest
• Avoids conflicts of interest or improprieties
• Systematically supervise and review compliance with these principles

4.2     Professional Obligation

• Client interest before self-interest
• Dedication to the industry and its representative
• Fair reimbursement for losses incurred
• Provide quality service