Agency Management: Managing a Multi-line (1.5 Credit Hour) TDI Course No.

 

Chapter 5:

 

5.1   Some Barriers to Effective Multi-line Agency Management (EM):

• Failure to explain why when giving directives or making changes
• Failure have clear, written expectations and measurable, time-bound performance standards
• Failure to give credit when credit is due
• Taken credit for employees ideas without giving credit
• Insensitivity, bluntness and uncaring
• Poor delegating skills
• Untrained in effective management
• Showing favoritism
• Failure to share how employees will be measured
• Failure to give timely and accurate performance reviews
• Has a zero tolerance for mistakes, therefore employees hide problems
• Will accept any excuse from employees over customer concerns

 

5.2   Why do the following Barriers to Effective Management (EM) Occur at Some Multi-line Agencies? Could it be Because of::

• Preprogrammed decisions or behavior
• Skills and personality of the manager
• Inability of the multi-line agency manager to vary his/her style to fit the situation and followers
• Lack of control by manager over rewards
• Characteristics of the multi-line agency’s situation
• Openness of the agency to variations in management style