Agency Management: Managing a Multi-line (1.5 Credit Hour) TDI Course No.

 

Chapter 2:

2.1     When you do an effective job of managing your multi-line agency team(agents, adjusters, clerical), the following can occur:

• Staff Trust Management
• Staff is Better Organized
• Staff’s Ideas are Valued
• Staff Feels More Comfortable Coming to You
• Staff desires to be Better Today than Yesterday
• Customer Retention
• Employee Retention (Your Best Employees Stay)
• High Productivity
• Esprit de Corps
• Far Fewer Customer Issues, Concerns and Complaints
• Well-Trained Staff
• A Climate Conducive to Creativity and Problem-Solving
• High Customer Satisfaction Rating
• Things are done Right the First Time

 

2.2    Effective managers reap the following from happier team members (agents, adjusters, clerical), who benefit from a more relax environment:

• Less of a need for close supervision/li>
• More creative ideas are presented to management
• Enthusiasm for their job/li>
• Learning from peers /li>
• Comfort knowing help is there
• Camaraderie
• Shared responsibility /li>
• Focus on the organization
• Responsibility for the team
• Simple, visible measurement of job performance

2.3    National surveys show additional benefits of Effective Management (EM) on Team (agents, adjusters, clerical) :

• Team synergy is excellent
• Team spirit is high
• Team is self-managed
• Team is very productive
• Team has buy-in & Commitment to mission/vision/goals
• Team morale is high
• Team provides better customer service